SHipping

Your order will ship within 1 business week of purchase date as all jewelry is hand made. .

 

Your package will be shipped First Class Mail through the United States Post Office. Your package can be insured for a $2.50 provided at checkout.
 

| USPS SHIPPING TIMES|
* USPS 1st Class Mail: 2- 5 business days, not guaranteed
* USPS Priority Mail: 2- 3 business days, not guaranteed
* USPS Express Mail: 1-2 business days

 

International Shipping

We accept international orders via our website for selected countries through USPS. If your country is not listed as an option, please email smjewelryco@gmail.com. Please be aware that international orders may be subject to customs duties and/or taxes. 


return policy

All orders are custom made and our return policy is limited to EXCHANGES ONLY within 14 DAYS of reciept.

In the event you would like to exchange your product, please email smjewelry@gmail.com within 14 days of reciept of your order to obtain a Return Authorization Number and fill out the Exchange Form that came mailed in your order.

Attention to design, materials, and construction is of utmost importance to me. Your jewelry is carefully handmade using quality materials manufactured in the U.S.A. Myself and my assistants carefully inspect your order prior to shipment. My policy is to remake your item if I have made a mistake with your order. Therefore, upon receipt, please inspect your purchase and notify me of any mistake as soon as possible.

ackages must be prepaid & insured for your own protection. We do not accept exchanges that are not shipped in protective packaging, as the jewelry will most likely be crushed in transit.

Do I pay for return shipping?

or an item that has arrived damaged or an incorrect shipment, we will refund shipping costs incurred during the process. 

ustomers will be responsible for shipping on all exchanges & returns

ny jewelry returned outside of this process may be denied.

Contact us at smjewelryco@gmail.com for more information, or simply fill out the contact form below:

Return Policy


jewelry Care

All my jewelry is handmade with care from .925 sterling silver and polished to a beautiful shine. I make each of my pieces to last a lifetime, but care should be taken to prevent damage and tarnish on your jewelry. 

To maintain the quality and longevity of your jewelry, avoid wearing it during bathing, swimming, or other tasks that could damage the stone or the silver. Pieces should be stored in individual, airtight bags to prevent oxidation. 

To clean your jewelry, clean with mild, soapy water and polish with a soft jewelry polishing cloth (available at most jewelry counters or online through retailers such as amazon). PLEASE Do not submerge in cleaning chemicals, as they can be damaging to the stones and weaken the silver. 

REPAIRS

If, for some reason, a piece purchased from me needs repair or a stone replaced, I will do my best to work with you to bring your piece back to life. Some repairs I cannot accommodate, such as sizing down rings. Feel free to contact me and we will get your jewelry new again! 

I typically don't do repairs on pieces not made by me.